Last updated: 28 September 2026
A2link Business House Pty Ltd (ABN 56 648 310 258), trading as SkyTrips ("SkyTrips", "we", "us" or "our"), respects your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can access or correct it or make a complaint. We handle personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs").
1. What personal information we collect
We collect the personal information we need to arrange travel and run our business. Depending on how you deal with us, this may include:
- Identity and contact details: full name (as shown in your passport), title, gender, date of birth, nationality, email address, phone number and postal address.
- Travel document details: passport number, issuing country and expiry date, and visa details where needed for your booking or visa application.
- Booking information: itineraries, flight and hotel details, traveller names, seat and meal preferences, frequent flyer numbers, booking references and correspondence with you.
- Payment information: payment amounts, method, transaction references and the last four digits of your card. Card numbers are processed by our payment providers; we do not store full card numbers.
- Sensitive information: information about health, disability or mobility needs (for example, wheelchair assistance) and dietary or religious meal requests, only where you choose to give it to us for your booking.
- Account information: if you create an account, your login details and saved traveller profiles.
- Website and device information: IP address, browser and device type, pages visited, searches made on our site and similar usage information collected through cookies and similar technologies (see our Cookie Policy).
- Marketing information: your marketing preferences, and how you found us, such as through an advertisement.
You may deal with us anonymously or using a pseudonym when making a general enquiry. However, we cannot book travel without the travellers' real names and the details that airlines and governments require.
2. How we collect personal information
- directly from you, when you search, book, enquire, create an account or contact us by phone, email, WhatsApp, SMS or in person;
- from the person who makes a booking on your behalf, such as a family member or employer;
- from Suppliers such as airlines, including schedule change and ticketing information;
- automatically when you use our website, through cookies and similar technologies;
- from advertising platforms, where you respond to one of our ads or lead forms.
If you give us information about another person, such as a fellow traveller, you must have their consent and tell them about this Privacy Policy.
3. Sensitive information
We collect sensitive information, such as health or mobility needs or religious meal preferences, only with your consent and only where it is reasonably necessary to arrange your travel. We use and disclose it only for that purpose, for example to request wheelchair assistance or a special meal from the airline, or as required by law.
4. Why we collect, use and disclose personal information
We use personal information to:
- search for, quote, book, ticket, change and cancel travel arrangements;
- process payments, refunds and chargebacks, and prevent fraud;
- send booking confirmations, e-tickets, schedule changes, reminders and other service messages by email, SMS or WhatsApp;
- provide customer support and handle complaints;
- assist with visa applications where you have asked us to;
- meet our legal, tax, accounting and regulatory obligations;
- improve our website, services and security;
- send you marketing, if you have agreed to receive it (see section 8).
We will not use or disclose your personal information for other purposes unless you would reasonably expect it, you consent, or it is required or authorised by law.
5. Who we disclose personal information to
To provide our services, we disclose personal information to:
- airlines, tour operators, hotels, transfer providers and other Suppliers providing your travel;
- global distribution and airline booking systems (such as Amadeus), which airlines and travel agents use to make and manage bookings;
- government authorities, where required for travel, border control, security, visas or by law. Airlines are often required to pass passenger data to immigration and customs authorities of the countries you travel to or through;
- payment service providers, including BPoint and Nabil Bank, and banks, for payment processing and fraud prevention;
- service providers that support our business, including website and database hosting, email, SMS and WhatsApp messaging, customer communication, analytics, security, image hosting and IT providers;
- our professional advisers, such as accountants, auditors, insurers and lawyers;
- anyone else you authorise, or as required or authorised by law.
We do not sell your personal information.
6. Disclosure outside Australia
Travel is international by nature, so your personal information is likely to be disclosed to recipients outside Australia. These include airlines and Suppliers in the countries you travel to or through, such as Nepal, Singapore, Malaysia, Thailand, Hong Kong, China, Qatar and the United Arab Emirates. Our booking systems and some of our service providers also store or process data in other countries, which may include the United States, the United Kingdom and countries of the European Union.
Where we disclose information overseas, we take reasonable steps to ensure that recipients handle it consistently with the APPs, except where you have consented to the disclosure, or it is necessary to provide the travel you have asked for, or it is required or authorised by law. Please note that some overseas recipients, such as foreign governments and airlines, may not be subject to privacy laws that give protection equivalent to Australian law, and we may not be able to control how they handle your information.
7. How we store and protect personal information
We hold personal information electronically in secure systems and take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include encrypted connections (HTTPS), access controls limited to staff who need the information, secure payment processing by third-party providers, and ongoing monitoring.
We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law. For example, we generally keep booking and financial records for at least seven years to meet tax and accounting obligations. When information is no longer needed, we take reasonable steps to destroy or de-identify it.
If a data breach is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.
8. Direct marketing
With your consent, or where otherwise permitted by the Privacy Act and the Spam Act 2003 (Cth), we may send you travel deals, news and offers by email, SMS or WhatsApp. Every marketing email includes an unsubscribe link, and you can opt out at any time by using it, replying STOP to an SMS, or contacting us. Opting out of marketing will not stop essential service messages about your bookings.
We may also use advertising platforms such as Meta (Facebook and Instagram) to show you relevant ads and to measure how well our ads work, as described in our Cookie Policy.
9. Accessing and correcting your information
You may ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Please contact us using the details below. We will need to verify your identity, and we will respond within a reasonable time, usually within 30 days. We do not charge for making a request, but may charge a reasonable fee for providing access in some cases. If we refuse a request, we will explain why in writing, as permitted by the Privacy Act.
Please note that once a ticket has been issued, the name on it can usually only be changed in line with the airline's rules.
10. Privacy complaints
If you believe we have breached the APPs or mishandled your personal information, please contact us in writing with details of your concern. We will acknowledge your complaint within 2 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
11. Children
Bookings must be made by an adult aged 18 or over. We collect personal information about children only when a parent or guardian provides it as part of a travel booking.
12. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on our website, with the date it was last updated.
13. Contact us
Privacy Officer
A2link Business House Pty Ltd, trading as SkyTrips
42 Rainbows Way, Leppington NSW 2179, Australia
Email: info@skytrips.com.au (subject line: "Privacy")
Phone: +61 447 193 619