Privacy Policy | SkyTrips

Last updated: 6 June 2026

Privacy Policy

1. About This Policy

SkyTrips (skytrips.com.au) is operated by A2link Business House, an Australian Online Travel Agency. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website, services, or contact us.

By using skytrips.com.au, booking a flight through us, or submitting an enquiry, you agree to the practices described in this policy. We are committed to complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

Information you give us

Full name, date of birth, gender
Passport number, nationality, passport expiry date
Email address and phone number
Billing address and postcode
Payment details (processed securely via BPoint — we do not store card numbers)
Travel preferences, frequent flyer numbers, and special service requests (SSR)
Communications you send us via Crisp chat, WhatsApp, or email

Information collected automatically

IP address, browser type, and device information
Pages visited, time spent, and referral source via cookies and analytics
Facebook click ID (fbclid) and Meta Pixel events (ViewContent, InitiateCheckout, Purchase)
Google Analytics 4 session data, including cross-domain tracking

Information from third parties

Flight offer and pricing data from Amadeus GDS
Payment status updates from BPoint payment gateway
Meta lead generation data where you interact with our Facebook or Instagram ads

3. How We Use Your Information

We use your personal information to:

Process flight bookings, hold seats, and issue tickets through the Amadeus GDS
Communicate your PNR, itinerary, and booking confirmation
Send price alerts you have subscribed to
Respond to your enquiries via Crisp chat, WhatsApp, or email
Run personalised advertising through Meta Ads using Conversions API (CAPI) and browser-side Pixel
Improve our website using Microsoft Clarity session recordings and heatmaps
Comply with legal obligations applicable to Australian travel agents
Detect and prevent fraud

4. Disclosure of Your Information

Airline and GDS providers

Your passenger details are transmitted to airlines and Amadeus for the purpose of creating and managing flight bookings.

Payment processors

Payment details are passed to BPoint (Commonwealth Bank) for secure processing. We do not store credit card numbers.

Marketing and analytics platforms

We use Meta Pixel and Meta Conversions API to measure advertising effectiveness. Data shared may include hashed email addresses and phone numbers. We also use Google Analytics 4 and Microsoft Clarity.

Legal requirements

We may disclose your information if required by law, court order, or government authority.

We do not sell your personal information to third parties.

5. Cookies and Tracking

Our website uses cookies to remember your session, measure performance via Google Analytics 4, enable Meta Pixel conversion tracking, and record session replays via Microsoft Clarity. You can manage cookie preferences through your browser settings.

6. International Data Transfers

Your information may be transferred outside Australia to the United States (Meta, Google, Amadeus, Supabase), Singapore, and the European Union. We take reasonable steps to ensure equivalent protection applies.

7. Data Retention

We retain booking records including passenger names and passport details for a minimum of 7 years following the travel date, as required under Australian law. You may request deletion of marketing data at any time.

8. Your Rights

Under the Australian Privacy Principles, you have the right to access, correct, or request deletion of your personal information, opt out of marketing, and make a complaint. Contact us at privacy@skytrips.com.au. If unsatisfied, you may contact the OAIC at oaic.gov.au.

9. Security

We protect your information using HTTPS encryption, Row-Level Security on our database, PCI-compliant payment processing via BPoint, and staff access controls. No method of online transmission is 100% secure.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from minors. Bookings for minors require the consent of a parent or legal guardian.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via our website or email. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

SkyTrips — A2link Business House

Email: info@skytrips.com.au
Website: skytrips.com.au
WhatsApp: Available via skytrips.com.au/contact